Title vi of the civil rights act of 1964

Lewis County Regional Port Authority (Port Authority) has procedures for the prompt processing of discrimination complaints under Title VI of the Civil Rights Act (Title VI) and the Americans with Disabilities Act (ADA).  

Complaint Filing Procedures

Any person who believes that they have been subjected to discrimination may submit a Title VI or ADA complaint to the Lewis County Regional Port Authority, the Federal Highway Administration (FHWA), the Federal Aviation Administration (FAA), the Federal Transit Administration (FTA), or the U.S. Department of Transportation (USDOT).  Complaints should be filed within 180 days of the last alleged incident of discrimination.

A complaint form template is available on the Port Authority's website.  Complaints can be made by completing the form.  Use of the complaint form template is not required.  Requests for alternate formats or other accommodations can be made by calling 573-767-5393 or e-mailing portauthority056@gmail.com.

Complaints should include as much of the following information as possible:

• Complainant's name, address, email and phone number;
• The basis of the complaint (e.g., race, color, national origin (including LEP), sex (including sexual orientation and gender identity), creed, age or disability;
• The date(s) on which the alleged discriminatory event(s) occurred;
• A description of the incidents(s) that caused the complainant to feel that discrimination occurred; and
• Names, addresses, phone numbers and email addresses of persons who witnessed the incident(s).

A complaint may be filed anonymously, in which case, the complainant will not receive feedback.  Nevertheless, the complaint will be taken into consideration to help prevent similar discriminatory actions, as appropriate.

Complaints to the Port Authority can be transmitted as follows:

By MAIL to:

Lewis County Regional Port Authority

Attn: Title VI & ADA Compliance Coordinator

P O Box 85

108 N Jackson Street

Monticello, MO 63457

By E-MAIL to:

portauthority056@gmail.com

By PHONE to:

Lewis County Regional Port Authority

573-767-5393

Complaints may also be sent to the following external agencies:

Federal Highway Administration

Office of Civil Rights

1200 New Jersey Avenue, SE

Washington, DC 20590

Federal Aviation Administration

Office of Civil Rights

ACR-1, Room 1030

800 Independence Avenue, SW

Washington, DC 20591

Federal Transit Administration

Office of Civil Rights

East Building, 5th Floor - TCR

1200 New Jersey Avenue, SE

Washington, DC 20590

United States Department of Transportation

Departmental Office of Civil Rights

1200 New Jersey Avenue

Washington, DC 20590

Complaint Processing

1. After a complaint is received, IDEI or other Port Authority staff will log and track it by name, date, location, type of alleged discrimination and other pertinent details.
2. ODEI or other Port Authority staff will review the complaint to determine whether the Port Authority has jurisdiction.
3. A response will be sent to the complainant within approximately ten (10) business days, acknowledging receipt of the complaint and notifying the complainant if the complaint has been forwarded to another entity for processing.
4. If a complaint is about a tenant, subtenant, licensee or contractor, ODEI or other Port Authority representatives will forward the complaint to the tenant, subtenant, licensee or contractor.
5. When forwarding the complaint to a tenant, subtenant, licensee or contractor, the Port Authority will request that the entity process the complaint in accordance with applicable standards and provide a statement describing all actions taken to resolve the matter and the results thereof within thirty (30) business days.  If the matter is not resolved after this period, monthly updates on the matter will be required until the matter is fully resolved.
6. If a complaint is about a federal agency, such as the Transportation Security Administration (TSA) or Customs and Border Protection (CBP), ODEI or other Port Authority representatives will forward the complaint to the appropriate federal agency.

For Port Authority complaints not forwarded to another entity, the Port Authority will conduct investigations using the following procedures:

1. ODEI or other Port Authority representatives may contact the complainant to request additional information if necessary to conduct the investigation.
2. ODEI or other Port Authority representatives will contact respondent(s) and any witnesses identified in the complaint.  ODEI may take any additional investigative steps necessary.
3. After the investigation is completed, ODEI or other Port Authority representatives will notify the complainant and any respondent of its findings, if any, including any recommendations(s) for action on the matter.  The notification will also advise the complainant of their appeal rights.
4. The Port Authority will strive to provide complaint findings within ninety (90) days after the commencement of the investigation.
5. The complainant may appeal the results of the investigation in writing to the Port Authority.  The written appeal must be received within thirty (30) days after receipt of complaint findings.  The written appeal must contain all arguments, evidence, and documents supporting the basis for the appeal.  The Port Authority will issue a written decision in response to the appeal.

Required Federal Agency Notifications

Federal Highway Administration (FHWA)

The Port Authority forwards to the FHWA a copy of any complaint it receives alleging discrimination on the basis of race, color or national origin in any of its FHWA-funded departments.  The FHWA will notify the Port Authority whether the FHWA intends to investigate the complaint itself, or whether the Port Authority must investigate the complaint.

Federal Aviation Administration (FAA)

The Port Authority will notify the FAA within fifteen (15) days of any complaint it receives alleging  discrimination against itself or one of its tenants on the basis of race, color, national origin, sex, age or creed in any of its aviation facilities (other than those alleging discrimination by federal agencies such as TSA or CPB).  The notice will include a description of all actions taken to resolve the matter, and the results  thereof.

Complainants should be aware that in the course of a complaint investigation, it may become necessary for the Port Authority to reveal the complainant's identity to persons at the Port Authority and other persons involved in the complaint and/or the investigation.  In addition, the Port Authority is also obligated to respond to public records access requests, which may include requests for details of complaint investigations (for more information contact us at 573-767-5393 or by e-mail at portauthority056@gmail.com)

Port Authority employees, contractors, and tenants will not intimidate or retaliate against a person who has filed a complaint alleging discrimination.

For further information regarding accessibility and Title VI please contact Lewis County Regional Port Authority at 573-767-5393 or email us at portauthority056@gmail.com

More info: U.S.Department of Transportation Title VI regulations

Tenants, vendors, and their staff who receive ADA or Title VI complaints must forward copies of the complaints, along with written statement describing all actions taken by the tenant/vendor to resolve the matter, and the results thereof, within thirty (30) business days of receipt to the appropriate ADA/Title VI Coordinator.